1. Who we are
Operations Director Ltd ("we", "us", "our") is the data controller for the personal data described in this policy. We are based in Cambridge, United Kingdom. For any privacy question or request, email [email protected].
2. What we collect and why
- Identity and contact data (name, email, phone, business name): collected when you submit an enquiry or book a call. Used to respond to you and deliver services. Lawful basis: contract and legitimate interests.
- Communications: emails, call recordings, chat messages. Used to deliver services and improve them. Lawful basis: legitimate interests.
- Technical data: IP address, device, browser and pages visited, via standard analytics. Used to operate and improve the website. Lawful basis: legitimate interests, and consent for non-essential cookies.
- Marketing preferences: used to send relevant updates if you have opted in. Lawful basis: consent. You can withdraw consent at any time.
- Payment data: handled by our payment provider. We do not store your card details.
5. Storage and retention
Data is stored on services located in the UK, the EEA, or other jurisdictions covered by appropriate safeguards. We keep personal data only for as long as needed for the purpose it was collected for, and to comply with legal, accounting and reporting requirements.
6. Your rights
Under UK GDPR you have the right to access, rectify, erase, restrict, object to and port your personal data, and to withdraw consent at any time. To exercise any right, email [email protected]. We respond within one month.
If you are unhappy with how we have handled your data, you can complain to the Information Commissioner's Office at ico.org.uk.
7. Changes to this policy
If we change this policy we will update the date at the top of this page. The full legal position, including our website terms of use and service agreement, is set out in our Terms & Conditions.