Terms & Conditions

1. About these terms

This page sets out the legal terms that apply when you use the Operations Director website and when you buy our services. It is split into three parts:

• Part A (Website Terms of Use): the rules for using this website. These apply to every visitor.
• Part B (Service Agreement): the contract that governs our paid services (including the £1,500 setup plus £350/month base subscription, with optional bolt-on packs and priority support). These apply if you become a customer.
• Part C (Privacy notice): how we collect, use and protect personal data.

By using this website you accept Part A. By purchasing services or signing a proposal, you also accept Part B. We may update these terms; the version in force at the time you place an order is the version that applies to that order.

2. Who we are

A1. Acceptance and eligibility

By accessing or using this website you agree to these Terms of Use. If you do not agree, do not use the site. You must be at least 18 years old and have the legal capacity to enter into a binding agreement.

A2. Content and intellectual property

All content on this website, including text, graphics, logos, frameworks, code samples, videos, images and module descriptions, is owned by Operations Director Ltd or licensed to us, and is protected by UK and international intellectual property law.

You may view, download and print pages for your own personal or internal business reference. You may not:

• Republish, copy or redistribute material from this site without our written permission.
• Use any content for commercial purposes other than as expressly permitted.
• Remove copyright, trade mark or other proprietary notices.
• Use automated tools to scrape, mirror or harvest content.

A3. Acceptable use

You agree not to use the website in any way that is unlawful, harmful, or that interferes with its operation. In particular you agree not to:

• Submit false, misleading or fraudulent information through any form.
• Attempt to gain unauthorised access to any part of the site, server or related systems.
• Introduce viruses, malware or other malicious code.
• Use the site to transmit unsolicited commercial communications.

A4. Third-party links and services

The website may link to third-party websites, products and integrations. We are not responsible for the content, terms, availability or practices of any third-party site or service. Linking does not imply endorsement.

A5. Disclaimer

The website is provided "as is". We make no warranty that the site will be uninterrupted, error-free, secure, or fit for any particular purpose. Information on the site is provided for general guidance and does not constitute professional, legal, financial or operational advice. You should take your own advice before acting on anything you read here.

B1. Scope of services

The specific services you are purchasing will be described in a written proposal, statement of work, order form or product page (the Order). The Order, together with these terms, forms the entire agreement for that engagement. Where the Order conflicts with these terms, the Order prevails for that specific engagement.

Unless agreed otherwise in writing, your Digital Operations Director includes:

• Discovery and scoping of your business operations.
• Build and configuration of your base system and any selected bolt-on packs, using third-party tools licensed in your name.
• Onboarding, training and a documented operating manual.
• Ongoing support and iteration during the active subscription period.

B2. Fees, invoicing and payment

• Setup fee: £1,500 (or as stated in your Order) is payable in full at signup, before build work begins, unless we agree a written payment plan. The setup fee covers onboarding and the initial build.
• Monthly subscription: the base subscription is £350 per month (or as stated in your Order), commencing on signup and payable monthly in advance by Direct Debit, standing order or card.
• Bolt-on packs: each optional pack is £100 per month plus a £400 one-off setup fee, charged from the date it is added (or as stated in your Order).
• Priority support: £150 per month (or as stated in your Order), charged from the date it is added.
• Annual billing: where you pay 12 months in advance, two months are free (you pay for ten).
• VAT: all fees are exclusive of VAT, which will be added at the prevailing rate where applicable.
• Third-party costs: licence fees for any underlying tools are paid by you directly to those providers and are not included in our fees.
• Late payment: we may suspend services and charge statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998 if any invoice is overdue.
• Price changes: we may change subscription pricing on at least 30 days' written notice. You may cancel before the new price takes effect.

B3. Term, cancellation and termination

• No minimum term: the monthly subscription is rolling. You may cancel at any time by giving 30 days' written notice.
• Cancellation effect: on cancellation, ongoing support, updates and refinements stop at the end of the notice period. Your system continues to run inside your own third-party accounts. We do not remove or disable anything you own.
• 30-day money-back guarantee: your kick-off call is the video call where we start your build. We book it when you pay your setup fee and confirm the date in writing. If you have not held it within 14 days of paying, the 30 days below start on day 15 anyway.
• Performance promise: if your first AI agent is not live within 30 days of your kick-off call, we refund the £1,500 setup fee in full. Live means the agent runs inside your own accounts and does the job written in your kick-off summary, without us starting it by hand. We send you that summary within 2 working days of the call and it is the only definition we use.
• Change-of-mind promise: if within those same 30 days you decide Operations Director is not right for you, email [email protected] and we refund the £1,500 setup fee in full, for any reason.
• Either way: one email, no questions, paid within 14 days by the method you paid with. After the 30 days the setup fee is non-refundable. Any day we are waiting on access, information or an approval from you does not count towards the 30, and we will tell you in writing when the clock pauses and restarts. The £350 monthly subscription is separate, is never refunded under this guarantee, and may be cancelled at any time on 30 days' written notice. Where the consumer right below also applies, whichever gives you more applies, and we will not charge for work done if you cancel inside the 30 days.
• Consumer cooling-off: if you contract as a consumer (not in the course of a business), you have a 14-day right to cancel under the Consumer Contracts Regulations 2013. Where you ask us to start work within that period, you accept that you may be charged for work done up to the point of cancellation.
• Termination for cause: either party may terminate immediately if the other party commits a material breach that is not remedied within 14 days of written notice, or becomes insolvent.
• On termination: you remain liable for fees accrued up to the termination date. We will provide a reasonable handover and access to your data for 30 days following termination.

B4. Deliverables and intellectual property

• Your data: all data you input into the systems we build remains your property at all times.
• Bespoke configurations: data structures, automations, dashboards, SOPs and other configurations built specifically for your business are licensed to you on a perpetual, royalty-free basis for use in your business, conditional on payment of all sums due.
• Our background IP: our underlying frameworks, methodologies, template skills, prompt libraries, code libraries and reusable components remain our property. We grant you a non-exclusive, non-transferable licence to use them as embedded in your deliverables for the purpose of running your business.
• Third-party tools: any third-party tools used in your build remain governed by their own terms and licences. Accounts are typically held in your name.
• Reuse: we may reuse generic methods, learnings and non-confidential improvements in work for other clients.

B5. Your responsibilities

To allow us to deliver the services on time and to budget, you agree to:

• Provide accurate information about your business, processes and current systems.
• Make available the people, access credentials and decisions we reasonably need.
• Pay third-party tool subscriptions directly and keep them in good standing.
• Respond to requests for input within a reasonable time. Unreasonable delays may extend the timeline and, where they cause additional work, may incur additional fees agreed in advance.

B6. Confidentiality

Each party will keep confidential any non-public information disclosed by the other in connection with the services, and will use it only for the purpose of performing this agreement. This obligation continues for three years after termination. It does not apply to information that is or becomes public through no fault of the receiving party, or that must be disclosed by law.

B7. Data protection

Where we process personal data on your behalf in the course of delivering the services, we do so as a processor and you are the controller, in accordance with the UK GDPR and the Data Protection Act 2018. A separate Data Processing Agreement may be entered into where required. Each party will comply with applicable data protection law.

See Part C: Privacy notice for how we handle personal data we collect directly (for example, when you enquire through this website).

B8. Warranties

We warrant that we will perform the services with reasonable care and skill, in accordance with good industry practice. To the maximum extent permitted by law, all other warranties, conditions or terms (whether express or implied by statute, common law, custom or otherwise) are excluded. We do not warrant that the systems we build will be free from defects or that automation outcomes will meet any specific business target.

B9. Limitation of liability

Subject to the paragraph above:

• Neither party is liable for indirect, consequential, special or punitive losses, including loss of profit, loss of revenue, loss of business opportunity, loss of data (beyond our duty to keep reasonable backups during the engagement) or loss of goodwill.
• Our total aggregate liability under or in connection with this agreement, in contract, tort (including negligence) or otherwise, is capped at the total fees paid by you to us in the 12 months immediately before the event giving rise to the claim, or £10,000, whichever is the lower.

B10. Force majeure

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including failure of public infrastructure or third-party platforms, industrial action, pandemic, war, or government action. The affected party will notify the other promptly and use reasonable efforts to resume performance.

What we collect and why

• Identity and contact data (name, email, phone, business name): collected when you submit an enquiry or book a call. Used to respond to you and deliver services. Lawful basis: contract / legitimate interests.
• Communications: emails, call recordings, chat messages. Used to deliver services and improve them. Lawful basis: legitimate interests.
• Technical data: IP address, device, browser, pages visited, via standard analytics. Used to operate and improve the website. Lawful basis: legitimate interests / consent for non-essential cookies.
• Marketing preferences: used to send relevant updates if you have opted in. Lawful basis: consent. You can withdraw consent at any time.

Sharing

We share personal data only with: our staff and contractors under confidentiality obligations; the technology providers that run our stack, acting as processors; professional advisers; and authorities where required by law. A current list of sub-processors is available on request.

Storage and retention

Data is stored on services located in the UK, EEA, or other jurisdictions covered by appropriate safeguards. We keep personal data only for as long as needed for the purpose collected, and to comply with legal, accounting and reporting requirements.

Your rights

Under UK GDPR you have rights to access, rectify, erase, restrict, object to and port your personal data, and to withdraw consent. To exercise any right, email [email protected].

• Entire agreement: these terms together with any Order form the entire agreement between you and us, and supersede prior discussions.
• No partnership: nothing in these terms creates a partnership, joint venture or employment relationship.
• Assignment: you may not assign your rights without our written consent. We may assign on notice as part of a sale or restructure.
• Third-party rights: the Contracts (Rights of Third Parties) Act 1999 does not apply.
• Notices: formal notices must be in writing and sent to the contact email above (for us) or the email address you provided in your Order (for you).
• Severability: if any provision is held invalid, the remainder continues in force.
• Governing law: these terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.

Contact

If you have a complaint about our service, please email us first so we can try to resolve it directly.